Before I start blogging about food & food related stuff – I MUST relate this great story that happened to me just a couple of hours ago.
Right now I’m staying at the Brown Palace Hotel in Denver, attending a library conference. The hotel is great with impeccable service. As I was putting on a new suit this morning, one that I bought back in New Jersey, I noticed that the plastic security tag was still attached. I went to down to the concierge to find out if there were a Nordstrom around. (The suit was purchased at a Nordstrom in Jersey.) Michelle, the concierge, told that there was one, but it wasn’t local. She first called around to some local stores to see if they could help me out. Then she called Nordstrom at the Cherry Creek Mall. The store wasn’t open yet, but James, one of the security people at the store, told her that he would meet me at the main entrance to the store. Michelle then got a hold of the driver of the hotel’s courtesy car (a Mercedes SUV, no less). I was then driven to Nordstrom where James met me with a portable security “thingie” and detached the tag. I was then driven back to the hotel where I thanked everyone profusely & made my way in to breakfast.
Both the hotel staff and the Nordstrom staff demonstrated what true customer service is. I intend to write to the management of both places to register my complete satisfaction with their staff.
